Take Advantage of a Free, 30-Day Trial of Outside-In IVR Monitoring.  

IQ Services IVR monitoring service – HeartBeat™ – is a reliable and cost-effective way to ensure your contact center and self-service technologies work and deliver the customer experience you expect 24 x 7!  And this isn't a static service. As we learn more about how your technologies perform and what you're concerned about, we adjust the service accordingly.

With HeartBeat™ monitoring, you'll receive:

• 24 x 7 immediate notification of detected issues
• Information to accelerate root cause identification and problem resolution
• Actionable, repeatable information -- including recordings -- instead of anecdotal feedback
• Internet access to test results and weekly summary reports 
• Real telephone calls that behave just like real callers
• Historical information to facilitate improvement efforts 
• Expert support so your monitoring service grows with your technologies and business
  

Everyone Knows What's Happening - Not Just I.T.

Everyone in your company cares about customers.  If it weren’t for them, you wouldn’t be in business.  But the departments in your company all have unique expectations, requirements and objectives when it comes to how customers interact with your company. 

HeartBeat™ monitoring provides a unified, outside-in view of how your IVR and other communications technologies are performing and how that performance impacts customers.  This 24x7 automated contact center & IVR monitoring service provides insight that is valuable across departments so everyone from Operations to Marketing to I.T. and the Contact Center can stay informed and align around real-time, outside-in metrics.

Contact us today to start improving your customer's experience and reducing your costs tomorrow. We look forward to demonstrating the value of contact center monitoring to you and your team!