 Our Testing Services
6601 Lyndale Ave S, Suite 330
Minneapolis, MN 55423
Phone: +1 612.243.6700
Fax: +1 612.869.6200
Copyright 2008
Interactive Quality Services, Inc.
All Rights Reserved.
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IQ Services' patented StressTest™ methodology uses hundreds of simultaneous test calls over the public telephone network to exercise your contact center applications under "real world" conditions. StressTestTM allows us to verify the responses, measure response times and capture other critical data on every test call. With StressTestTM, you can count on extraordinarily accurate and reliable test results.
Based on those results, IQ Services can verify, among other things, that:
- The expected greetings and announcements were heard
- The caller had access to account (or other) information
- Which of several error messages was heard
- Call routing functions worked as expected under load conditions
- Screen pop functions worked as expected under load conditions
- Response times were acceptable at multiple steps in calling process
IQ Services' techniques for testing contact center and unified communications solutions produce unmatched accuracy — and provide you with real-time feedback:
- Our patented test process, Audio Time Analysis, is proven to be extremely accurate in determining proper operation and identifying specific error conditions.
Such precision is especially important in testing speech recognition systems. With these systems, it is crucial to know that each spoken input was correctly interpreted before the target system moves to the next step in the test sequence. IQ Services' audio determination process is so accurate it can usually tell the difference between two recordings of the same words spoken by the same person.
- Our patented Screen Pop Testing process turns the tables on usual testing procedures to get at errors: The process prompts the agent to respond to questions about correct ANI information, account number, screen type, skill set, queue time, etc.
Information on error responses is available to you during the test. Agent feedback is collected during the testing and reported when the test is over.
- Using IQ Services' online reporting and charting application, StressTestORCA.com, you are able to view completed test calls, listen to the entire test call, save the test call recording to your desktop and view other call detail information.
- Stress testing is available seven days a week, 24 hours a day.
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