Archive

Newsletter

2010 Newsletters
Fall - 2010 IVR Testing & IVR Monitoring Recap
Summer - Protect Your Brand & Customer Experience
Spring - From Volcanic Eruptions to Bad Boards
Winter - The Evolving Contact Center Transaction:  Multichannel and Multimodal Communications

2009 Newsletters
October - Voice Quality & Call Intelligibility
Summer - Outbound Dialer Testing Fax Testing
Spring - Remote Availability Performance Monitoring
Winter - Contact Center Testing & Test Planning

2008 Newsletters
Summer - Integrate Notifications Internal Alarms
Spring - Active IP Telephony Testing

2007 Newsletters
Summer - Contact Center Load Testing
Fall - Large Contact Center Tests

2006 Newsletters
Winter - Contact Center Testing Lessons Learned
Summer - Feature Function Testing

2005 Newsletters
Summer - Maximize Your Testing Session
Spring - Project Management & Contact Center Load Testing
Fall - Peak Retail Season Testing
Winter - Monitoring Sampling Customer Experience

Press Releases
Jim Jenkins, CEO of IQ Services, to speak at the 2011 Communication Technology Association of Minnesota  - 25th Annual Conference
IQ Services and Integrated Voice Solutions Partnership
IQ Services' Expands Executive Team
IQ Services' CEO Announces New President & CTO
Investment Protection Program Consulting Practice Appointment
IQ Services Participates in Communications Technology Association of Minnesota
Presenting at ITExpo West 2009
Presenting at SpeechTEK 2009
IT Security
Enacomm Partnership
StressTest™
Primas Group Partners
Testing service for predictive dialers
New Corporate Logo
Mercury Partner
Another Testing Service Now Rated "Avaya Compliant"
Application Feature Testing
Avaya Compliant
Clarus Partnership
Dirigosoft Partnership
Disaster Recovery testing services
Enacomm Partnership
Feature Function Testing
Managed Feature Function Testing
Frost & Sullivan Award
HP Software
Investment Protection Program
Enhanced ORCA 2.0
Mercury Alliance Program

2009 Blogs
Happy Holidays
Twitter is like howling at the moon
So what if IT won!
Customer/Partner Team
Thanksgiving Day
Groundhog Day
So What Do You Learn?
The Unexpected Benefits of Contact Center Load Testing Setup
The Canoe Approach... Priceless
The Hidden Value of Customer Service
Customer Service Week!
Would you deliberately redline a Porsche? 
Heartbeat™ by Numbers
Positive Customer Experience
Where does customer experience start and end
Telecom is in my blood
Adios my friends
Telephony vs Cacophony
Dial tone came from God
Starbucks and Networks Security
Red River keeps on rolling...
What you don't know WILL hurt you!
The Experience Matters

Featured Partner News

Featured Partner News
Featured Partner News Archive

PSS
Cross
Tavis Technology Partners
Telnet Networks
Syntellect
Gold Systems
Avaya DevConnect
SPS
Clarus Systems
Aspect
Interactive Digital
Intervoice/Convergys