Quality Assurance Professional Services

• Cost effective risk management
• ROI optimization
• Customer experience improvement
• Process efficiencies

Communications Solution Life Cycle
The work doesn’t stop once you’ve put a new contact center or communications solution in place.  The solution is going to be with you and your customers for a long time, so it is especially important for you to pay attention to performance regardless of where you are in the life cycle:

• Planning:  Gearing up for a new implementation, you define your objectives, risk areas, what you need, how much it will cost, etc.
• Development:  Design and deployment teams get to work defining and creating the solution to meet objectives, project schedule, etc.
• Deployment:  Loose ends are tied off, full capacity provisioning is completed, the “final” code is installed, etc.
• Production:  You let your customers use it, you fix problems, apply upgrades, etc.
• Evolution:  You look for ways to improve the solution and to meet new requirements for your business and customers, etc.
  

At each phase of the life cycle, quality assurance professional services that are focused on performance validation can help you achieve the best possible financial and customer satisfaction returns from your solution investments.

Quality Assurance Test Planning and Risk Analysis
What is quality assurance test planning from IQ Services?  It is all about balancing your unique requirements with risk analysis to efficiently distribute resources and manage technical, schedule and financial risk as it relates to deploying and maintaining contact center and communications solutions..

IQ Services' experts are available to share their experience related to remote, end-to-end solution testing that are commonly part of planning, development and implementation of new, integrated business solutions. From sub–system test plans to final vendor acceptance test reports, IQ Services' professionals can provide you with the support you need to bring your complex project to a successful conclusion.

As you devise tests to ensure the ability of your contact center and communications solutions to perform as planned — and to maintain continuous availability once in production – IQ Services can lend advice and save you time and money.  By helping you focus on the areas of greatest risk, IQ Services is able to focus your test planning and therefore your budget and resources where they are most needed.

Our extensive experience in quality assurance and test planning — aimed at devising the most cost-effective testing necessary to mitigate risk and validate performance — will help you avoid common oversights while structuring tests that yield thorough, detailed results. Our experts can help you define tests that effectively prove solution capabilities and push the limits of your environment.

Historical Test Data Analysis
IQ Services consultants and analysts can assist in identifying, extracting and analyzing meaningful information from the extensive data that is saved from both load testing and availability monitoring. Test data allows you to review how your system performed during busy-hour periods, allowing you to identify problems and identify and take advantage of opportunities for performance improvement.

Related Links:
• Risk Management Test Planning