Professional Services

	Key Things to Know about Lifecycle Professional Services Services: Seasoned experts in: Telecommunications Contact Centers IT Project Management  Finance Risk Acceptance vs. Mitigation Methodology Lifecycle Approach to Optimizing ROI Comprehensive Risk Assessment Drives the Process

The testing experts at IQ Services provide professional consulting services to help ensure your contact center and communications solutions are ready to perform as promised day one and well beyond.   The foundation of these professional services is the Investment Protection Program.  The Investment Protection Program offers solution owners a cost-effective way to validate solution performance and optimize financial and customer experience returns throughout the communications solution life cycle.  It bundles together extensive professional services and performance validation services that are appropriate to each customers’ unique requirements, budget and communications solutions.

Since 1996, IQ Services has been committed to delivering unparalleled customer service to business, IT and telephony professionals who need to make sure their contact center and communications solutions perform according to expectations.  Customers leverage IQ Services extensive expertise in delivering performance validation services including performance and load testing, availability and performance monitoring, application feature testing and other testing services focused on customer experience.  To get the most out of these performance testing and monitoring services, IQ Services’ focuses on diligent risk analysis and test planning.  Test planning is used to identify the most economical and efficient combination of customer and IQ Services’ resources that will be leveraged to help mitigate the areas of greatest concern identified during the risk analysis.  Performance validation services are conducted as appropriate and focus on end-to-end solution performance and the customer experience.