 Our Testing Services
6601 Lyndale Ave S, Suite 330
Minneapolis, MN 55423
Phone: +1 612.243.6700
Fax: +1 612.869.6200
Copyright 2008
Interactive Quality Services, Inc.
All Rights Reserved.
|
 |
| |
|
|
The testing experts at IQ Services provide professional and consulting services to help ensure that your contact center is prepared to perform as promised on day one and well beyond. Contact us for expertise in:
- Quality assurance consulting and test planning
- Historical test data analysis
- Custom testing solutions for load testing and availability monitoring
IQ Services' experts are available to share their experience in the testing activities that should accompany planning, development and implementation of new, integrated business solutions. From sub–system test plans to final vendor acceptance test reports, IQ Services' professionals can provide you with the support you need to bring your complex project to a successful conclusion.
As you devise tests to ensure the ability of your contact center or e–commerce systems to perform as planned — and to maintain continuous availability once they're in production, IQ Services can lend advice and save you time and money.
Our extensive experience in quality assurance and test planning — aimed at devising the most cost–effective test necessary to validate contact center and
communication systems— will help you avoid common oversights while structuring tests that yield thorough, detailed results. Our experts can help you define tests that effectively prove the capabilities and push the limits of your environment, focusing especially on areas of potential risk.
IQ Services consultants and analysts can assist in identifying, extracting and analyzing meaningful information from the extensive data that is saved from both load testing and availability monitoring. Test data allows you to review how your system performed during busy–hour periods in recent months, allowing you to identify problems and develop quality improvement opportunities. To further help you evaluate performance and identify trends and patterns that may help isolate problems, we can assist you in defining specific sorts and analysis of test data.
Contact centers are rarely cookie–cutter: If yours is unique, IQ Services consultants and analysts are available to assist in defining custom testing scenarios for both load test and availability monitoring situations. These scenarios will take into account the specific profile of your system.
Home |
