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IQ Services Contact Center Testing * Communications technology testing & monitoring * Over 13 years contact center testing experience * Millions of voice & data transactions every year * Industry's first IVR testing services provider


IQ Services Reseller Partner Program


Alliance Partners | Reseller Partners | Technology Partners

Reseller Partners incorporate IQ Services’ comprehensive testing, monitoring and planning services into all stages of contact center and communication system implementations. IQ Services puts focus on customer experience and the entire, integrated infrastructure that supports a business solution. By ensuring and monitoring the performance of the infrastructure at all phases of the business solution life cycle, Reseller partners demonstrate their commitment to end-user customer experience before and after implementation. Reseller Partner customers can be confident their business solutions work as expected to meet their ROI and customer experience design objectives.

Click on any of the links below to learn more about IQ Services’ Reseller Partners:


 
 
 
Nuance Tele-apps  






Accuvoice is an award winning Independent Software Vendor and Voice Processing Co-Marketer supporting the Avaya Interactive Voice Response System. Accuvoice designs and develops custom as well as off-the-shelf software solutions in the IVR market.
www.accuvoice.com


Align
Align Communications is a global Information Technology (IT) solutions company. We help our clients relocate, manage, improve, and integrate their entire technology infrastructures.
www.align.com

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Since 1995, ASA Solutions has been a leading provider of self-service solutions for Contact Centers. Headquartered in Scottsdale Arizona, ASA provides IVR Touch Tone, Advanced Speech Recognition, and CTI applications to companies throughout North America and the World. ASA has considerable expertise on industry-leading IVR platforms from Nortel, Avaya, Intervoice, and Envox – and on open systems using VoiceXML and SALT. ASA is partnered with Nuance and SpeechWorks, the industry leaders in Speech Recognition Technology.
www.asasolutions.com



Aspect Software delivers all-in-one, IT-ready solutions that reduce complexity, lower costs and increase business agility by consolidating all contact center functionality into standards-based software that is easy to deploy, manage and propagate throughout the enterprise – giving both business and IT optimal choice and control.
www.aspect.com



www.avaya.com


Black Box
As a leader in voice services, convergence technologies, and data infrastructure, Black Box can offer you integrated voice, data, and networking products and services.
www.blackbox.com



Clarus Systems, Inc. answers the demands of the market by providing enterprises, systems integrators and managed service providers with scalable  IP Communications solutions that maximize ongoing operations and ensure increased end user confidence and efficiency. Established as an authority in IP Communications, Clarus Systems solutions validate all aspects of a communications environment are operating as expected, ensuring system availability and performance by combining automated, end user testing and management applications with strategic services
www.clarussystems.com

Convergys

Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers and employees. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients.
www.convergys.com

Cross was founded in 1996 with the vision to deliver a customer experience based on integrity, honesty and customer excellence. Since that time, not only have we developed a world-class facility in Bloomington, Minnesota, we have also brought on board a highly skilled and experienced team that continues to deliver best-in-class solutions. Whether educating clients on the latest technology, implementing a solution or providing consultative services, Cross offers a comprehensive level of service that has made us highly revered and recognized by many of our Business Partners. Yet even as we innovate to help you reach success, we've stayed true to our values by continuing to give back to the community. That's the Cross experience.

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Dial Interactive
Dial Interactive ("DI") provides hard to find solutions that can take your contact center to the next level. Our solutions are built around years of practical experience in contact centers. We are experts at extracting additional value out of contact center processes and technologies. Often our recommendations can be implemented with little or no additional capital expense. Our solutions range from simple call flow tune-ups to complete contact center assessments that can quickly provide efficiency improvements that pay immediate results to your bottom line. We will work with you as a resource to your IT organization or on a project basis.
www.dialinteractive.com

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Digital DataVoice provides automated call center solutions featuring software, application development, comprehensive maintenance and support.
www.ddvc.com



From complex financial services to traditional customer service functions, Enacomm provides world-class hosting services for high volume call applications. By outsourcing to Enacomm, organizations have a single; proven Application Service Provider (ASP), that enables them to achieve their goals for expansion quickly and easily with less capital investment and significantly reduced risks. One Voice. One source. One Communication.
www.enacomm.net



At Gold Systems, we're successful when you are successful. Gold Systems helps improve your profitability and increase customer satisfaction by implementing self-service solutions powered by voice.
www.goldsys.com



Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Our technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents.
www.nuance.com



Performance Technology Partners (PTP) is a consulting firm dedicated to providing value to the State and Local Government and Call Center marketplaces.  PTP places special emphasis on providing procurement and project delivery assistance on large, complex systems integration projects that are at the core of our client’s business. 
www.performtechnology.com


With more than 500 years of cumulative experience under its belt, Primas is trusted by the world's largest contact centers to provide experienced professional services and innovative products that build and equip them for the 21st century.
www.primas.net


PSS
PSS helps you maximize business opportunities and optimize the call-center with Next Generation voice solutions.
www.psshelp.com



SimpliCTI offers integration consulting services that help contact centers deliver and manage interactions with customers over the phone (wired and wireless), the web (chat and self-service), email, and fax. Interaction centers that SimpliCTI has helped to improve include both external and internal contact centers.
www.simplicti.com


SPS
Strategic Products and Services (SPS) designs and implements technology solutions to help customers be more efficient and competitive in their markets. SPS is an Avaya Platinum Certified Business Partner with the prestigious Services Delivery Specialist (SDS) designation for both implementation and support. SPS has the skills and qualifications to expertly deliver the full range of integrated solutions, implementation, support and maintenance services to customers regardless of location.
www.spscom.com



At Syntellect, we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired.
www.syntellect.com


tele-apps
Tele-apps© delivers consultancy services and Contact Centre and video solutions for both the enterprise and Network markets.  With offices in the Europe, Middle East and Australia,  we deliver innovative and market driven applications, solutions and consultancy services.
www.tele-apps.com



We represent leading suppliers providing the means to Analyze, Troubleshoot, Monitor, Manage, and Protect today's complex converged network infrastructures.
www.telnetnetworks.ca


Vexis
VEXIS Systems provides interactive solutions and systems integration expertise in IVR, Speech, CTI, VoIP, and Data Integration & Analytics for enterprises and contact centers in key industries including energy, financial, healthcare, publishing, utilities & government.  With over 25 years of experience, VEXIS Systems offers its clients leading edge technology solutions to improve contact center service, performance, and ROI.
www.vexis.com



Waterfield Technologies (WT) portfolio of pre-built, private label applications and development services provides financial services and utility customers of all sizes the opportunity to optimize competitive advantage while reducing their operating costs.
www.waterfieldtechnologies.com

If you already do business with one of our Reseller Partners, please contact them directly to ensure IQ Services’ testing and monitoring services are included in your proposals. If you prefer, we can put you in touch with the appropriate individual(s) within our Reseller Partner organizations. Please contact us if you need assistance reaching the appropriate partner contact or to learn more about the Reseller Partner Program and the value IQ Services can deliver through robust solution testing and monitoring services.


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