Are market forces outpacing your organization? In a world of continuous innovation, customer fragmentation and disruption, maintaining strategic and operational alignment with your customers' expectations is more challenging than ever. Doing the right things and doing things right are both critical to success.

Alliant Consulting has decades of high-performance organization/operations design and implementation experience to quickly refocus and energize your people to build revenue and reduce costs while implementing systems and processes to sustain growth and profitability.

Learn how Alliant's professionals can tailor a technology-neutral, self-funding approach for your specific goals and situation.

www.alliantconsulting.com

Call Center Solutions
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Interactive Digital’s patented Adaptive Audio™ IVR Software product dynamically adjusts the Speaking Rate (in Words Per Minute) and Audio Content of Voice Applications in real-time based on individual caller skills.

This personalizes the call experience as it happens, creating a friendlier, more efficient, more responsive and far more productive customer experience. The process emulates what humans do naturally and instinctively during normal conversation.

The benefits of Adaptive Audio™ include reduced Average Handle Times or AHT (by 7% -15% or more), increased Average Handle Rates or AHR (by 1.5% or more), Increased IT Efficiency, reduced Telecom Costs, A Personalized Call Experience and increased Customer Satisfaction. This has the potential to save millions of dollars per year for IT organizations via a simple software add-on for the Voice System.

www.interactive-digital.com

IPCSC
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When you retain JP Reis, you add a powerful new level of expertise and support to your existing team.

As experienced leaders of solid cutting-edge IT and telecom solutions, we know how critical your time and budgets are.

We provide outstanding, objective consulting and problem solving. By reducing or eliminating costs related to inefficient telecom processes, we improve overall enterprise-wide efficiency and productivity.

Our commitment to your project and passion for innovative excellence translates to unparalleled performance – and your satisfaction.

www.jpreis.com

KCG Consulting, Inc. is an independent consulting firm specializing in call center, telephony, CRM and customer service endeavors. The firm was founded in 1998 as Kavanaugh Consulting Group and became incorporated in 2000. KCG has no ties, either formal or informal, with any equipment manufacturers or software firms, thus enabling us to act completely independently on our client’s behalf.

www.kavconsulting.com

Marketing Messages®, the First Impression People® in telecom since 1984, creates IVR voice prompts and PBX messages, and Music/Messages-On-Hold. They translate and record in over 50 languages, and have about 25 great voice talents in English alone. You’ve heard their voices and music at 200 of the Fortune 500 firms. They are fast, extremely accurate, and a cinch to work with.

www.marketingmessages.com

Founded in 2002, MDLsolutions has provided and still continues to provide custom telecommunication software solutions to many organizations from various service related fields. Accompanied by the experience the founder gained from almost a decade of work on the Prosody IT Telecommunications line from Aculab. MDLsolutions has enabled their customers to not only acquire cutting edge technological/resources but has effectively increased their productivity.
www.mdlsolutions.com

At Servion, we believe that every time a customer gets in touch with an organization, there is an enormous opportunity to convert that interaction into a long-term relationship. Making the most of these interactions however, requires the right processes and systems to be set in place. Organizations are now beginning to realize that their customers see the experience they have when interacting with various touch points as being the key determinant of brand perception.
www.servion.com

Strategic Contact, Inc. is a recognized industry expert in contact center technology, operations, and organization. We offer a full portfolio of consulting services that encompasses contact center planning and implementation, technology assessment and strategy, business process optimization, organizational design, business cases to support change initiatives, project management, and change management. Based on our customizable project frameworks and the extensive experience of our consultants, we get up to speed quickly on our clients’ operations and provide thorough assessments of their environments. We offer practical advice and results-driven project outcomes that clients can embrace, own, and act on going forward. Our results get noticed for providing meaningful value for organizations and their customers.
www.strategiccontact.com

WADE Consulting Group an independent consulting firm, serving Call Center environments for over 12 years. We specialize in Call Center Management consulting, providing call center solutions for customer service, telemarketing, inbound and outbound call centers, and consulting with small businesses to reduce operating cost.
www.wadeconsultinggroup.com