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Outbound & Predictive Dialer StressTest™
Regardless of the state of the economy, businesses invest in outbound and predictive dialer solutions because of the potential for significant revenue generation gains and customer communication improvements.
- How can companies assure their ROI and customer satisfaction objectives are met in relation to these outbound and predictive dialer investments?
- How can they make sure their outbound campaigns are configured to deliver a good customer experience?
- How can they avoid contributing to negative connotations associated with robocalls and “those annoying hang-ups?”
- Peace of mind that your outbound application isn't annoying your customers and prospects
With IQ Services’ Outbound and Predictive Dialer StressTest™ performance and load testing services, businesses can make sure outbound applications and solutions perform to their unique business requirements, applicable federal regulations and, just as importantly, their customers’ standards.
During an Outbound and Predictive Dialer StressTest™ performance and load testing, large numbers of IQ Services’ inbound ports are automated to receive calls and simulate real world customer answer profiles and interaction scenarios. With IQ Services as the target of your outboundcampaign, your calls are presented with treatments and answer conditions including but not limited to:
- Common call progress tones
- Silence then disconnect
- Live answer from requested demographics followed by disconnect
- Live answer from requested demographics followed by scripted test case using DTMF or spoken utterances as required by the application
- Answering machine greeting, and more
The IQ Services’ patented performance and load testing process will collect extensive customer-side results for each telephone call received including recordings, step response times and step results. You benefit from a real demonstration of solution performance and unique customer-perspective insight into improvement opportunities. You observe, tune and verify solution performance so you know your outbound campaigns will be as successful as possible. IQ Services empowers you to deliver meaningful information to your customers through your proactive performance and load testing for outbound and predictive dialer solutions. |
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Related Links:
Outbound Communications: Are you pushing customers away or reaching out?
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