IQ Services’ CEO Announces New President & CTO
Russ Zilles Named President & COO; Mike Burke Named CTO

“I am looking forward to the continued growth of the company and to working with Russ and his staff in the future," says Mr. Jenkins.  “This change allows me to focus on developing our international business and supporting Mike Burke with the continued development of our robust consulting practice.  The practice is part of our on-going commitment to help customers optimize the use of testing so they can be confident their business solutions deliver the best possible customer experience.  Russ has done an excellent job leading our testing tool development and implementation efforts, which has enabled us to deliver industry leading testing capabilities and unparalleled customer service support and flexibility.  As President and COO, Russ’ leadership skills will impact the overall management and success of the business.  I’m also pleased that, in Mike’s new role as CTO, his extensive knowledge of industry requirements and testing tools will help ensure that we continue to be a leader in the market so we can deliver the best quality services and support for our current and future customers.”

Mr. Zilles joined IQ Services in 1996 and most recently served as the company’s Chief Technology Officer and Vice President of Operations and Development.  “I am excited to begin my new role as the President and COO of IQ Services and to continue growing the company and reputation Jim has been instrumental in creating,” explains Mr. Zilles.  I look forward to working with my staff and Jim to increase our presence in the market place, both in North America and internationally.  We are excited about sharing our 14 years of expertise and experience in delivering cost effective, high quality testing services for voice driven and on-line business solutions.   With Mike’s support in developing business and a robust technology roadmap, we are destined for a very exciting year and beyond.”

About Jim Jenkins
Jim is an industry pioneer in developing and implementing quality assurance and testing processes suited specifically to the contact center, voice processing, and e–commerce industries. Prior to founding IQ Services in 1996, he held positions at Norstan Communications, Aero Systems Engineering, and Honeywell. With more than 40 years of experience, Jim has led the implementation of large voice data processing systems and contact center support services, as well as industrial process control computer systems and the development and testing of custom software. He is a regular participant and speaker at industry meetings and conferences.

About Russ Zilles
Russ is an industry leader in developing and implementing quality assurance testing tools, processes and capabilities suited specifically to the contact center, voice processing and e–commerce markets. Prior to joining IQ Services in 1996, Russ worked with Watson Wyatt Worldwide, Norstan Communications and NCR/AT&T. His 25+ years of working in the information technology sector has included work with a wide range of interactive voice response systems, custom development of voice processing systems and testing of voice and e–commerce systems. Russ also has extensive management experience in operations, product development and integration consulting.

About Mike Burke
Mike Burke has nearly 40 years of experience in the telecommunications, contact center and networking industries. Since joining IQ Services in 1999, Mike has configured and directed hundreds of testing and monitoring engagements for customers around the world representing all major verticals.  He makes his extensive expertise and experience available to all system implementers as the manager of IQ Services’ Investment Protection Planning consulting practice.  Over the past 11 years, Mike’s also been responsible for building the IQ Services Reseller channel to include over 25 partners who deliver IQ Services value-add testing services as part of their implementation and support methodologies.  Prior to joining IQ Services, Mike was involved in launching an intranet start–up, wrote code for Centrex, designed and built communications networks for the Department of Defense and helped introduce DSL services for the Regional Bell Operating Companies.

About IQ Services

IQ Services – the industry’s first IVR load testing service provider – offers companies a cost-effective way to get the best possible performance from their contact center and communications technologies.  Since 1996, IQ Services has provided performance validation services to hundreds of companies worldwide, ranging from small businesses to Fortune 100 corporations.  Patented methodologies and tools go beyond component level testing to deliver end-to-end performance validation of technologies from the customer perspective.  Services include:  performance and load testing, application feature testing, availability and performance monitoring, investment protection planning and consulting and other testing services for businesses that need to know their technologies work and customers are satisfied.  For more information, visit our website (www.iq-services.com).

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