IQ Services Presenting Conference Session at SpeechTek 2009

IQ SERVICES, Minneapolis, MN - (June 30, 2009) – IQ Services announced today that Jim Jenkins has accepted an invitation to present a sunrise discussion entitled “Keeping Customers and Agents Happy” at SpeechTek 2009 on August 24, 2009 at the New York Marriott Marquis.

SpeechTEK 2009, the world’s biggest speech technology conference and exhibition, offers leading-edge information and opportunities for interaction with industry experts. 

“I am very excited to have an opportunity to speak about something that is so important in the technology world we live in,” says IQ Services’ President and CEO, Jim Jenkins.  “The last thing you want to do is frustrate you customers and agents.  People need to realize the importance of testing, monitoring and tuning self-service and communication technologies that support customers and save money.  The question for all of us isn’t whether or not there will be issues.  The question is how to detect and resolve issues as early as possible in order to avoid a negative customer experience while minimizing the cost to resolve the issue.”

Jim Jenkins is President, CEO and co-founder of IQ Services. Jim has over 13 years of direct experience working with customers to test communication and contact center solutions. His prior experience includes a 23-year career with Honeywell in executive operations and marketing positions. Jim's project management expertise and customer service experiences give him a unique perspective on planning and testing related to the development, deployment and support of communication and contact center solutions.

About IQ Services
IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive performance validation services for contact center and communication solutions.  From planning to optimization, IQ Services delivers confidence about solution performance through comprehensive test planning, investment protection planning, performance and load testing, application feature testing, remote availability and performance monitoring, and other customer-focused testing services.  As the contact center industry’s first end-to-end testing services provider, IQ Services is the partner of choice for businesses that demand high solution efficiency and customer satisfaction.  For more information, visit our website (www.iq-services.com).

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