Investment Protection Program Consulting Practice Appointment
Mike Burke Named Director

IQ SERVICES, Minneapolis, MN - (October 5, 2009) – IQ Services, a leading provider of contact center testing services, recently appointed Mike Burke to the position of Director of the Investment Protection Program consulting practice.  This role expands Mike’s responsibilities as Vice President of Business Development.   The new consulting practice helps companies make the most of contact center and communications technology investments by helping customers optimize the use of testing contact center and communications solutions to help manage technical, schedule and financial risks.  Cost effective testing from the customer perspective is key to the successful implementation and monitoring of contact center and communications business solutions.  

“Mike’s appointment is a reflection of IQ Services’ commitment to making our customers successful,” says Jim Jenkins, CEO and President of IQ Services.  “The downturn in the economy only served to strengthen our conviction that customer experience is king.  Companies must plan, test and monitor their technology investments from the only point of view that matters – the customer’s.  If they don’t, they are missing the opportunity to really see the best ROI from those investments while delivering the best possible experience for their customers.”

Mike Burke brings over 35 years of telecommunications and networking industry experience to his new responsibilities.  Mike explains “IQ Services’ Investment Protection Program consulting practice leverages IQ Services’ expertise and partnerships (or partner network) to assure our customer’s receive the most value possible from their contact center and communication solution investments.   If you want these systems to work for your customers, you must engage in performance validation planning, testing and monitoring throughout the lifecycle.  It’s straightforward, it’s obvious and it works.”     

Learn more at http://iq-services.com/investmentprotection.asp

About IQ Services
IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive managed testing services for contact center and communication solutions.  From planning to optimization, IQ Services delivers confidence about solution performance through comprehensive test planning, investment protection planning, performance and load testing, application feature testing, availability monitoring and other customer experience-focused testing services.  As the contact center industry’s first end-to-end IVR testing services provider, IQ Services is the partner of choice for businesses that demand high solution efficiency and customer satisfaction.  For more information, visit our website (www.iq-services.com).

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