IQ Services Enhances Testing Services for Online Contact Center and Communication Solutions

IQ SERVICES, Minneapolis, MN - (November 12, 2008) – IQ Services, a premier provider of voice and data testing services for contact center and communication solutions, has overhauled its web testing service – StressTest™ for Online Solutions.  By leveraging HP Software tools – like HP LoadRunner – along with IQ Services testing methodologies and expertise, IQ Services can deliver even more robust online, data and multichannel testing services to companies that do not have the time, resources or expertise to invest in purchasing and maintaining in-house testing equipment.

“For 13 years, IQ Services has helped companies test their contact center and communication solutions from the end-to-end customer perspective,” says Jim Jenkins, President and CEO of IQ Services.   “As technologies and customer demands evolve, it is critical that IQ Services evolves as well to provide testing services that are relevant and – to some degree – customized for each unique solution and business.   By augmenting our existing methodologies and tools with HP LoadRunner, IQ Services builds on its reputation for delivering flexible, state-of-the-art testing.  In addition, we give IT and contact center professionals the long-awaited ability to integrate voice and data test results into a single, familiar format.”

About IQ Services
IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive managed testing services for contact center and communication solutions.  From planning to optimization, IQ Services delivers confidence about solution performance through comprehensive test planning, investment protection planning, performance and load testing, application feature testing, availability monitoring and other customer experience-focused testing services.  As the contact center industry’s first end-to-end testing services provider, IQ Services is the partner of choice for businesses that demand high solution efficiency and customer satisfaction.  For more information, visit our website (www.iq-services.com).

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