IQ SERVICES, Minneapolis, MN - (April 19, 2005)— IQ Services, an industry leader in testing and monitoring for contact center and communication systems, today announced a new capability for businesses to test their predictive dialer systems using the Outbound Dialer StressTest™. StressTest™ provides load and performance testing of outbound or predictive dialer systems.

Testing provides data that can be used to assess outbound dialer speed and accuracy in call classification, which determines how each call generated by the dialer is answered by the test system, as well as response time in connecting the answering party to the appropriate message or agent.

Through innovation of existing testing technology, IQ Services developed this test to verify system performance of outbound dialing systems. The Outbound Dialer StressTest™ provides companies with open telephone lines into which the systems dial. IQ Services works with the company to determine various call classifications in order to replicate a real-world calling experience. Answer conditions may include live answer or machine answer, daytime or evening answer, business or residential answer, and a variety of other options.

During the test, the company launches outbound calls from their predictive dialers and IQ Services captures data from each step of every call. Three critical pieces of information--recordings, response times and results of every call--give the company accurate and detailed information about the performance of the system. The Outbound Dialer StressTest™ lets companies verify that their predictive dialers work properly. Precise data and easily repeatable scenarios provide a clear picture of the system's performance.

IQ Services can use the Outbound Dialer StressTest™ to test any outbound dialing system. The Outbound Dialer StressTest™ complements IQ Services' other testing and monitoring services. These services are applicable to planning, development, implementation and monitoring of today's complex communication and contact center business solutions.

ABOUT IQ SERVICES
IQ Services is an industry leader in cost-effective voice load testing and availability monitoring for contact center and communication systems. Since 1996, IQ Services testing has given hundreds of companies confidence that their systems can handle high-volume, real-world traffic and that the systems continue to perform as expected every day. For more information, visit www.iq-services.com.

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