ORCA™ (Online Reporting & Charting Application) provides customers and partners with real-time visibilityof how voice business solutions or self-service systems perform under various levels of real calling traffic. StressTest™ and ORCA™ 2.0 give solution owners and managers confidence in their solution’s ability to deliver the best possible customer experience, which helps ensure ROI and customer satisfaction objectives are met.

The exciting new features of ORCA™ 2.0, which provide an unparalleled and robust view of business solution performance via StressTest™ results, include:

• Response Time Charts to view call results at all steps in a test case
• Zoom chart control to focus on call subsets
• Call Detail Information, accessed by simply clicking a call data point, to view comprehensive, relevant information for individual calls
• New look and feel to make navigation and interpretation more intuitive
• Enhanced security features to protect valuable test data and results

ORCA™ 2.0 represents IQ Services continuing commitment to improving the services and tools customers require to manage risk and protect investment in today’s expensive, complex contact center and communications solutions.

To learn more about IQ Services comprehensive test planning and implementation offerings, please visit www.iq-services.com or an upcoming conference like SpeechTEK West, February 21-23 in San Francisco or Call Center Demo February 21-23 in Miami.

ABOUT IQ SERVICES
IQ Services is an industry leader in providing cost effective, quality assurance testing services, including test planning, feature function testing, load and performance testing, and post cutover availability monitoring. IQ Services’ mission is to help customers manage risk and protect ROI related to communication business solutions. IQ Services’ commitment to customer service and quality testing services is key to helping customers successfully integrate complex business solutions and maintain required services levels.

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