IQ Services Introduces Investment Protection Program™ for Contact Center and
Communication Solutions
Protecting Investments throughout the Solution Life Cycle with Risk Analysis and Proactive Test Planning

IQ SERVICES, Minneapolis, MN - (July 17, 2008) – IQ Services, the industry’s premier provider of managed testing services for contact center and communications solutions, announced the availability of its unique Investment Protection Program™ for Contact Center and Communication Solutions, which is designed to help businesses get the most out of their communication technology and infrastructure.  The Investment Protection Program™ allows solution owners to manage and control financial, schedule and technical risks with proactive planning, testing and monitoring throughout the five stages of the communication solution life cycle – planning, development, deployment, production and evolution.   Risk analysis and test planning activities are the foundation of the program and are focused on end-to-end solution performance, which provides a clear picture of customer experience.  Since positive customer experiences and process efficiencies justify solution investments, the end-to-end, customer-centric perspective provides timely, actionable information to solution owners, implementation teams and maintenance teams who need to stay on top of solution performance and customer experience.
 
"The question isn’t about whether or not there will be issues.  The question is how can we detect and address issues as early as possible to avoid all or as much customer impact and unexpected cost as possible,” says IQ Services' President and CEO, Jim Jenkins.  "The earlier you catch and resolve the issues, the better your return.  So as an executive or business-level manager, you must have a way to observe, tune and verify solution performance throughout the life cycle to ensure you are minimizing risk, meeting customer expectations and ultimately getting what you paid for.  The Investment Protection Program™ provides a life cycle approach to testing and monitoring that allows IQ Services to deliver the best possible value to our customers so they can deliver the best possible experience to their customers.”  

The Investment Protection Program™ identifies the areas of greatest and lowest risk for your solution, throughout the life cycle, so you can put your project testing resources where they will deliver the most value.  Because the program makes it possible for IQ Services to function as another member of your team, customers can easily mold the services to into their existing risk management processes and quality teams.

About IQ Services
IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive managed planning and testing services for contact center solutions and unified communications technologies.  From planning and development to deployment and production, IQ Services delivers confidence about solution performance through comprehensive planning, performance and load testing, application feature testing, availability monitoring and other specialized test services.  As the contact center industry’s first end-to-end testing services provider, IQ Services is the partner of choice for businesses that demand high solution efficiency and customer satisfaction.  For more information, visit our website (www.iq-services.com).

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