IQ SERVICES, Minneapolis, MN - (April 21, 2005)— IQ Services announced today it was awarded the 2005 Global Excellence in Product Leadership Award in the field of Customer Contact Centers.

This award recognizes IQ Services' highly effective approach to meeting the testing needs of contact centers. Accurate and affordable testing technologies, unmatched customer service and fully documented test results make IQ Services a key player in the contact center and communication system industry.

"We chose IQ Services for this award because it provides one-of-a-kind testing services that help contact centers across the globe improve their function," said Haritha Ramachandran, Frost & Sullivan Industry Analyst. "IQ Services was picked not only for the kind of services it offers, but also because it has a history of providing--and continues to provide--fantastic services for industry stalwarts such as Avaya and the like."

The Product Leadership Award recognizes a company's successful product or service development strategies and the degree to which the product or service has met customer needs and requirements. Frost & Sullivan expects the innovation highlighted in this award to significantly contribute to the industry in terms of market acceptance.

To choose the award recipient, Frost & Sullivan analysts track developments in the field of call center technology with a set of predetermined measurements. The selection process includes interviews with primary participants, end users, distributors as well as extensive primary and secondary research. Products and services are analyzed based on their innovation, market penetration and acceptance by end users.

Frost & Sullivan gave IQ Services the Product Leadership Award on April 20, 2005 at the 2005 Global Excellence Awards Banquet in
Fort Meyers, FL.

ABOUT IQ SERVICES
IQ Services is an industry leader in cost-effective voice load testing and availability monitoring for contact center and communication systems. Since 1996, IQ Services testing has given hundreds of companies confidence that their systems can handle high-volume, real-world traffic and that the systems continue to perform as expected every day. For more information, visit www.iq-services.com.

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