IQ Services Solution Now Rated “Avaya Compliant”

• Feature Function Testing 1.0 service is compatible with key Avaya Voice Portal IVR solutions
• Helps anyone responsible for implementing an IVR solution be certain the IVR application follows the business rules that define the intended customer experience

FOR IMMEDIATE RELEASE:  September 28th, 2007

Minneapolis, MN — IQ Services, a leading provider of proactive communication solution testing services, announced that its Feature Function Testing 1.0 service is compliant with key Voice Portal and IVR solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services. 

The Feature Function Testing helps businesses by providing an automated, comprehensive, and repeatable way to test each feature of a voice business solution against design documentation and is now compliance-tested by Avaya for compatibility with:  Avaya Self-Service Systems.

Mike Burke, Vice President, Reseller Business stated, “Solution implementers who take advantage of Feature Function Testing 1.0 from Avaya and IQ Services can now be certain the IVR application component of their implementation really does exactly what the specification say it is supposed to do.  IQ Services’ automated test calling process and detailed test run reports greatly reduce the amount of time required to thoroughly exercise and document all paths through the application.  These key features directly address and remove the two biggest reasons our customers say they have taken the unwanted risk of not doing comprehensive feature function testing – the time required to do a thorough job and the lack of detailed discrepancy documentation.”

Companies large and small across multiple vertical industries, including utilities, health care, government and financial services, already benefit from the interoperability of Avaya solutions and hosted testing performed by IQ Services.  IQ Services is a member of the Avaya DeveloperConnection Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Premier member of the program, IQ Services is eligible to submit services for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J.  At the lab, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant.  Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

“By offering compliance testing to the many innovative companies like IQ Services who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, Vice President, Developer Relations and Technical Alliances, Avaya.  “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multivendor network and delivering new value to their bottom line.”

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results.  For more information visit the Avaya website: www.avaya.com.  For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

About IQ Services
IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive managed testing services.  From design to production, IQ Services delivers confidence about solution performance through comprehensive test planning, performance and load testing, feature function testing, availability monitoring and other specialized test services.  As the industry’s first customer experience test services provider, IQ Services is the partner of choice for businesses who demand high solution efficiency and customer satisfaction.  For more information, visit www.iq-services.com

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