IQ Services Renames Testing Service to Better Match Customer Expectations
Application Feature Testing Replaces Feature Function Testing

IQ SERVICES, Minneapolis, MN - (March 4, 2008) – IQ Services, the industry’s premier provider of managed testing services for unified communications and contact center solutions, today announced a name change for one of its service lines to better match customer expectations.  IQ Services’ Feature Function Testing services will now be called Application Feature Testing services.  The name change is a result of customer feedback that suggests Application Feature Testing more accurately describes the objective and value delivered through this remote testing service.

“IQ Services’ success depends on our ability to be responsive to customers,” said Jim Jenkins, CEO, President and Co-Founder of IQ Services.  “When customers need to test with only a moments notice, we need to respond immediately and deliver.  In the same vein, when customers tell us that a service name is misleading or that it can be improved, we need to respond right away.  We are committed to making things as easy and useful for our customers and employees as possible.  Small changes like this help us reinforce our commitment to customer service.”

Application Feature Testing provides an automated, comprehensive and repeatable way to test each feature of a customer-facing voice application against design documentation.  Regardless of the type of design documentation, IQ Services automatically generates test calls and leverages call evaluation and scoring optimization technologies to efficiently turnaround results that enable your design and engineering teams to resolve discrepancies.  Our robust online reporting mechanisms, including complete audio recordings of each test call, provide an audit trail for your business and technical teams alike.

About IQ Services
IQ Services empowers companies to deliver the best possible experience to their customers through flexible and responsive managed testing services for unified communications and contact center solutions.  From design to production, IQ Services delivers confidence about solution performance through comprehensive test planning, performance and load testing, application feature testing, availability monitoring and other specialized test services.  As the industry’s first customer experience testing services provider, IQ Services is the partner of choice for businesses who demand high solution efficiency and customer satisfaction.  For more information, visit our website today (www.iq-services.com).

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