IQ Services Announces Yet Another Testing Service Now Rated “Avaya Compliant”

• StressTest™ load testing service is compatible with key Avaya Proactive Contact solutions

• Helps anyone responsible for implementing an Outbound or Predictive Dialer solution be certain the dialer and associated IVR application are in compliance with Federal guidelines and follow the business rules that define the intended customer experience

FOR IMMEDIATE RELEASE: November 8, 2007

Minneapolis, MN — IQ Services, a leading provider of proactive communication solution testing services, announced that its Outbound/Predictive Dialer StressTest™ service has been successfully compliance-tested by Avaya for compatibility with Proactive Contact solutions from Avaya (NYSE:AV), a leading global provider of business communications applications, systems and services.

StressTest™; load testing for outbound and predictive dialer systems helps businesses by providing an automated and repeatable way to test their dialer’s ability to classify how outbound calls are answered, as well as the dialer solution’s subsequent interaction with the destination party. StressTest™; results provide a precise measurement of the accuracy of call classification (live answer vs. machine answer) and the time it takes to transfer each incoming call to the proper call treatment following classifi cation (to ensure FTC Part 310 compliance). Additionally, load testing can also document how well the overall campaign tracking process deals with incomplete call conditions such as ring-no-answer, destination busy, etc.

Mike Burke, Vice President, Reseller Business stated, “Avaya’s Proactive Contact customers now have a definitive and easy way to verify that their outbound campaigns and associated dialer platforms perform as expected and are compliant with FTC guidelines under production traffic conditions. IQ Services will confi gure our telephony servers to answer incoming calls just like real people, answering machines or voicemail systems, and then interact with the IVR application or agent. Because we record the incoming calls from the moment they’re answered, anomalies and unacceptable situations are unambiguously documented to assist with system debugging and fine-tuning. Results are posted to our online results Web site, StressTestOnline.com, as soon as each call completes, to facilitate real time tweaking of system parameters. Our detailed post-test reports clearly identify calls handled inappropriately or unexpectedly, and provide recordings to document the customer’s experience with the dialer solution.”

Companies large and small across multiple vertical industries, including utilities, health care, government and financial services, already benefit from the interoperability of Avaya solutions and hosted testing performed by IQ Services. IQ Services is a member of the Avaya DeveloperConnection Program – an initiative to develop, market and sell innovative third-party products and services that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Premier member of the program, IQ Services is eligible to submit services for compatibility testing by the Avaya Solution Interoperability and Test Lab in Lincroft, N.J. At the lab, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confi dently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.

“By offering compliance testing to the many innovative companies like IQ Services who are members of our DeveloperConnection program, Avaya promotes fully interoperable solutions that help businesses unleash powerful new possibilities,” said Eric Rossman, Vice President, Developer Relations and Technical Alliances, Avaya. “They are able to use Intelligent Communications to connect employees and customers to information from wherever they are, over whatever device they have available – getting more out of their multi-vendor network and delivering new value to their bottom line.”

About Avaya
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including over 90 percent of the FORTUNE 500®. Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services. Driving the convergence of voice and data communications with business applications - and distinguished by comprehensive worldwide services - Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya website: www.avaya.com. For more information on the Avaya DeveloperConnection Program, visit www.devconnectprogram.com.

About IQ Services
IQ Services empowers your business to deliver the best possible experience to their customers through flexible and responsive managed testing services. From design to production, IQ Services delivers confidence about solution performance through comprehensive test planning, performance and load testing, feature function testing, availability monitoring and other specialized test services. As the industry’s first customer experience test services provider, IQ Services is the partner of choice for businesses who demand high solution efficiency and customer satisfaction. For more information, visit www.iq-services.com.

# # #