Fall 2010 Newsletter: IVRs & Free Virtual Conference Registration

Thank you for checking out our Fall 2010 newsletter. We've included links to IQ Services news and information related to IVRs in 2010.

Don't forget to register for the 2010 Virtual Contact Center Conference!

Thank you!

A Better Way to Test the Functionality of Your IVR Application

If you have deployed or are about to deploy a hosted or premise-based IVR application, you understand how much time and money go into the design of a really effective application.  It must offer easy to use self-service functionality to customers or users with a wide range of expectations, requirements and experience with your company and its communications processes.  The design must balance the need to make opting out to an agent simple while still making it easy and desirable for customers to use self-service functionality.  It has to deliver callers to the right routines and agents based on complex business rules.  It must be user-friendly for new customers and power users alike and that’s just the tip of the iceberg. Read More...

Other Related IVR Information:

Article - Speech Technology Magazine Article: Put Your IVR Systems to the Test!

Blog - IVR, Agents & Business Rules = Customer Satisfaction

Blog - Hosted IVR: Letting Go Is Hard to Do

Customer Story - IQ Services IVR Testing Helps Ensure Successful Contact Center Upgrade for Financing Company

Offer - Top Ten Things You Learn from IQ Services' Outside-In Monitoring

Free Trial - 30-Day Monitoring Trial

What's New?

Press Release: IQ Services and Integrated Voice Solutions Partnership

Upcoming Events

November 2-5
Virtual Contact Center Conference (free registration)
Best Practices in WFM, QA, Performance Management and Analytics

CTA - Communications Technology Association of MN Events:
November 9 Luncheon:  
Impact of Social Media on the Contact Center
Town & Country Club | St Paul, MN