Internal Monitoring Isn't Enough to Protect Your Brand and Customer Experiences
 
No matter how well you plan and design, you will experience issues with contact center, self-service and other communications technologies. Internal monitoring is not meant to detect issues that occur at the "top of the stack" - the ones your customers will report before anyone else. Outside-In Monitoring is a straight-forward way to monitor the integrated elements of contact center and self-service solutions from the customer perspective. It provides context for the overwhelming inside-out data gathered by most companies and it provides all interested departments within your company - IT, the contact center, marketing and management - with timely results. Every company should be concerned about the gap between internal monitoring and actual end-to-end performance and customer experience. Outside-In Monitoring is the right bridge to close that gap.

Click here to download a whitepaper and learn more about the value of Internal Monitoring. 

Testing & Management Services for Cisco IP Telephony

IQ Services has partnered with Clarus Systems to offer robust and comprehensive IP Telephony Management & Testing Services for Cisco Unified Communications Manager. Clarus IPC+ from IQ Services goes well beyond performance management. In addition to real-time performance metrics, it provides extensive Business Intelligence, Automated Testing and Change Management tools so your team can do things like:

SpeechTEK 2010
August 2-4| New York City, NY
 
Mike Burke, our Chief Technology Officer and Vice President of Professional Services, will be speaking at SpeechTEK 2010 on August 2. Check out this link for more details about his session - Optimizing Outbound IVR.

Check out our Testing and Tuning insert in the March issue of Speech Technology Magazine