Letter from the Publisher

July, 2009

Hello friends and colleagues,

Hard work and crossed fingers paid off once again.  Despite the noticeable impact of the down economy, it has
still been a good first half relative to prior years.  We continue to see lots of activity and technology implementation
in the contact center and communications industry.  VoIP and Unified Communications continue to fascinate and
the buzz continues to grow louder about Customer Experience Management (CEM).  Since IQ Services has always focused on helping clients deliver the best possible customer experience during the introduction and on-going use of technology, we feel well positioned to support the demand for performance validation testing services now and in the future. 

With the increased deployment of outbound solutions and the resurgence in fax solutions, we thought you might appreciate some insight into why customers test these solutions with IQ Services.  Check out our featured articles
to learn more about how you can assure the desired customer experience; meet financial, security and project objectives; and stay within any regulatory constraints.

As always we encourage you to get in touch and provide us with any feedback and insights you would like to share. 

Enjoy the rest of the summer!

Jim Jenkins
President and CEO

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