Fax Testing and Monitoring

If you've heard it once, you've heard it 100 times this year....FAX isn't dead!
 
Whether you’re generating or receiving faxes via the PSTN, Internet or IP telephony network, you are probably
doing it because it is critical to have hardcopy confirmation of the communications.  With email and phone calls, there may or may not be a trail.  With faxes, you have everything you need safely delivered to your fax machine or
computer and potentially to that very reliable piece of paper you can stuff in a folder.

If your communication is so important that you need to use fax, it also means you need to make sure your fax solutions are working as expected.  IQ Services' performance validation services for fax solutions allow you to
load test and monitor the performance of your fax solutions to make sure you can:

• Receive all the simultaneous faxes you're expecting
• Send all the simultaneous faxes you need to deliver
• Verify that all your telephone, modem and fax numbers are properly configured and authorized

Here’s a quick overview of some of the things you can do to improve the way you communicate with customers
and others through fax:

FaxStress™ performance and load testing:   this testing is configured to generate lots of simultaneous fax traffic
to help you make sure the fax solution can handle the required number of concurrent, incoming faxes.  In addition
to delivering the required traffic, IQ Services also provides information about each transaction including timestamp, transmission duration, speed, transit route, number of pages transmitted, and serialization if required.

Outbound FaxStress™ performance and load testing:  IQ Services configures its facilities to receive lots of simultaneous fax traffic so you know outgoing faxes are being sent and delivered as expected.  IQ Services configures fax ports to receive your outgoing faxes.  We provide detailed information about each fax received including timestamp, transmission duration, speed, number of pages received and status (received or not).

FaxBeat™ availability and performance monitoring:  this 24 x 7 monitoring services allows you to check the availability of your fax ports around the clock.  By generating fax traffic at whatever frequency per hour is requested,
IQ Services can immediately notify you and your team if we don’t receive a fax/modem tone on a test call attempt. 
If you don't want to be notified until after two or more unsuccessful attempts, no problem.  Our highly flexible
monitoring tools make it easy to setup a notification plan that works for your team so the right people are notified
via the right channel under the right circumstances 24 x 7.

IQ Services Security Plan Testing:  this is an exciting and unique offering for many IT and Security Managers.  IQ Services can quickly, easily and inexpensively call all of your telephone numbers and find unauthorized modems.  The test calls also identify authorized modems, fax machines and other devices so you can update your records.  Just give IQ Services the numbers you want validated – from 100 to 100,000 or more – and tell us when it is ok to start calling.   Within hours of completing the automated testing, IQ Services emails a report detailing the results of each test call (and any retries) so you know the result of each call – whether we received a fax tone, modem tone, ring no answer, voicemail, live answer, busy, disconnect and more.  You don’t have to tell IQ Services what to look for or where you think the issues might be.  Operating within the limits of your communications solution’s capacity, the IQ Services Security Plan Test quickly determines what’s on the end of every phone number.  You can shut-down any security issues and update your records to boot.