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Winter 2009 Newsletter: Contact Center Testing & Test Planning

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Originally published January 8, 2009

Letter from the Publisher
by Jim Jenkins

Outsourced Contact Center Solution Testing: You can't afford NOT to do it

Risk Management-Focused Test Planning to Optimize Performance and Protect ROI

Fermentations
by Chuck Blethen
Wine parings with chocolate

Brain Teaser

Worduko Puzzle Answers

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