Spring 2005 Newsletter: Project Management & Contact Center Load Testing

Originally published April 21, 2005

Letter from the Publisher
by Jim Jenkins

Communication and Contact Center Load Testing: A Project Management Perspective
by Jim Jenkins
Risk management is vital to every project plan. Learn how a well thought out test plan that includes load testing manages risks and satisfies customers.

Partner Alliance Program Benefits Partners and Customers
by Cheryl Fortier
The Partner Alliance program provides consultants with unmatched support and the clear, documented results their customers need. Customers benefit from the consultants' expert insight and can go live with confidence.

Asked & Answered
Read our answers to some of our readers' most critical testing questions.

Fermentations
by Chuck Blethen
Chuck Blethen continues the journey leading us into the world of wine. This month: wine making and aging.

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