Letter from the Publisher

January 2009

Happy New Year!

2008 was a challenging year for many people and businesses.  Fortunately, industry news and our own backlog for the first quarter of 2009 reinforce our belief that things are turning around.  We continue to see evidence that contact center and communication solution investments are steadily moving forward as critical strategies for maintaining high quality customer service while reducing costs.  In addition, VoIP and speech recognition technologies continue to improve as each is critical to establishing a unified communications capability related to customer service.   

As always, IQ Services strives to enhance its testing methodologies to meet the requirements of the future while maintaining an unyielding commitment to customer service.  In 2009, you will see new approaches to pricing and process as we continue to focus on improving your ability to manage cost of ownership.  We plan to work even harder with your in-house teams to look for testing approaches that meet your unique requirements and deliver the most cost effective quality assurance testing available.   In the end, we want to make sure your customers have the best experience possible and you receive the best return possible from your contact center and communication solution investments.

Thank you to all of our clients and future clients.  We sincerely appreciate the opportunity to support you in the delivery of excellence to your customers.

Best wishes for a prosperous and healthy 2009!

Sincerely,

Jim Jenkins
Publisher
President & CEO