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IQ Services Contact Center Testing * Communications technology testing & monitoring * Over 13 years contact center testing experience * Millions of voice & data transactions every year * Industry's first IVR testing services provider


Spring 2009 Newsletter

Originally published April 22, 2009

Letter from the Publisher
by Jim Jenkins

Featured Services
Article on RAPM for Self Service Business Solutions
by Marla Geary

Articles
Link to IQ Services' article featured in Speech Technology Magazine

Asked & Answered
Question: What type of error notifications can I get with my new HeartBeat™ test drill, and is there a way to schedule something different for day vs. night or weekday vs. weekend?

Fermentations
Navigating Around Wine Lists
by Chuck Blethen

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