Letter from the Publisher

August 2008

Welcome to the second half of 2008.  Even though the economy continues to be a challenge, organizations are still implementing the latest contact center and communications technology.  IP Telephony is really happening.  Voice recognition and self service technologies continue to improve and be deployed to make the customer experience better and better.  The return on investment related to customer satisfaction and improved efficiency is and will continue to be realized.  Successful deployment of this technology will help companies weather the storm associated with the challenging economy.

As our contribution to the implementation of new technology and improvement of contact center and communication solution performance, we have launched a unique program approach to help customers get the most out of their solution investments.  We are calling it the Investment Protection Program™.  The objective of the program is to indentify the areas of greatest and lowest risk throughout a solution’s life cycle, so customers can put testing time and resources where they will deliver the most value.  This edition of the newsletter contains more information about this exciting and valuable new program.
 
As always, we invite you to check out our events list (linked to this newsletter) to find out where we’ll be speaking and exhibiting next.  We appreciate any opportunity to meet with you face to face and learn more about you and your business needs.

IQ Services continues to be dedicated to helping you deliver excellence to your customers.  Thank you for reading our publication.  We look forward to your comments, questions and suggestions for future publications.

Sincerely,

Jim Jenkins
Publisher
President & CEO