Letter from the Publisher

November 2007

Fall has come and gone in Minnesota.  Although we have not had our first significant snow fall yet, we expect it will happen any day now.  The summer and fall were very busy seasons for us with a steady demand for testing, including some very large projects.  We participated in a variety of industry shows and conferences including SpeechTEK East in New York.  With the industry move to IP, increased use of speech, and continued emphasis on delivering the best possible customer experience – all in an increasingly complex communications architecture – have added to our challenges and opportunities as a testing company.  In order to serve our customers better in this challenging environment, we have extended our test offerings to include ClarusIPC, which focuses on the experience of your most valuable assets – your employees.  With ClarusIPC, we deliver the robust deployment certification and post-deployment support required for small to large IP telephony systems.  See the link to the press release for this new capability.

Because of the increasing requirement IQ Services sees for large system testing of the entire end-to-end infrastructure, this issue of our newsletter includes an article on “Testing Very Large Communication Solutions.”  We hope it will be helpful to you as you plan, upgrade and maintain your contact center solutions regardless of size.

Thank you, as always, for reading our publication.  Your comments and suggestions for future publications will be appreciated.

Sincerely,

Jim Jenkins
Publisher
President & CEO