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IQ Services Contact Center Testing * Communications technology testing & monitoring * Over 13 years contact center testing experience * Millions of voice & data transactions every year * Industry's first IVR testing services provider


Letter from the Publisher

Winter 2006

We enter 2006 with much reason to celebrate! Ten years ago this month, IQ Services began with a 48-port testing system in a 400 square foot office space. Since then, we've grown exponentially in terms of testing capabilities, employees, office space and customers. We have seen many successes and difficult challenges throughout the past decade. We’ve learned a lot about what we do and how we can do it better. We’ve listened to our customers and worked to meet their needs at every step along the way.

The sum of these experiences has taught us many lessons valuable not only to IQ Services as a business, but also to a wide variety of people throughout our industry. I’ve attempted to record some of this knowledge in this issue’s feature article.

It’s also an appropriate time to say thank you to you, our customers and business associates. We value your business and strive for continuous improvement to meet your testing needs and exceed your customer service expectations.

We look forward to another successful decade of supporting you in the delivery of excellence to your customers!

Sincerely,

Jim Jenkins
President & CEO

 

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