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Letter from the Publisher
Winter 2005Happy New Year! I hope that this letter finds you well rested from the holiday season ready for a successful 2005. We at IQ Services are excited about the many new opportunities to serve you that we are developing this year. First, and most obviously, is the creation of our quarterly newsletter.
In order to keep you up-to-date on the latest news at IQ Services, share some of our thoughts and perspective on the state of our industry and give you a glimpse at the lighter side of our company, we’ve developed a quick-read publication that will hopefully give you information that you can put to work for your business.
This month, we take a look at the basics of HeartBeat™, our end-to-end availability monitoring. You can also read a case study that outlines the challenges and successes of one of our customers, PPL. We’ve also included discounts for you to attend some of the trade shows we’re attending this quarter.
When we founded IQ Services in 1996, we knew we were entering into a fast-paced and growing industry. Systems had become too complex to test using traditional testing approaches. The ROI and customer satisfaction associated with using the new technologies depended on much more than just telecommunications. For those of us who were making our living installing and supporting the technologies we now test, the challenge was developing tools and processes to cost effectively support our customers. Today’s systems include a wide variety of equipment, software and networks that must all work together in a way that is transparent to customers and provides higher levels of customer service. The challenges multiply when you recognize that testing is one of those critical activities that can be especially difficult to plan and schedule. After 9 years’ experience providing testing services to virtually every industry, we believe we are uniquely positioned to support our customers in the delivery of excellence to their customers.
2005 looks like it’s going to be another year of significant challenge and growth. I wish you great success throughout the coming year. If you have a topic you’d like to see discussed in the newsletter, please let us know. Hopefully, this publication will become one that you enjoy reading just as much as we enjoy producing it.
Sincerely,
Jim Jenkins
President & CEO
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