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IQ Services Contact Center Testing * Communications technology testing & monitoring * Over 13 years contact center testing experience * Millions of voice & data transactions every year * Industry's first IVR testing services provider


Summer 2005 Newsletter

Originally published July 20, 2005

Letter from the Publisher
by Jim Jenkins

Maximize Your Testing Session
Simple Steps to Get the Most Value from Your Results
by Gregg Williams
Basic planning and organization before, during and after testing can make your testing session more valuable for you and your company. Read these suggestions based on our years of experience.

Asked & Answered
Read our answers to some of our readers' most critical testing questions.

Fermentations
by Chuck Blethen
Chuck offers interesting and practical advice on exactly how to use the services of wine experts you come across in the world of fine dining.


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