2005 Spring Newsletter - Partner Alliance

Tel: 612.243.6700 | Email: info@iq-services.com

Contact center system implementations are expensive, time consuming endeavors. With a short business plan ROI and an even shorter window of opportunity for user acceptance, successful implementations need to work properly from the moment they go live. Comprehensive testing plans that include a "test drive" of the system can ensure a project’s success.

People who manage projects like these know that past performance means little to a customer who is concerned about their current project. Customers want to work with someone who can not only get the job done, but can also expertly lead them through a formalized acceptance process to prove the implementation works properly. Good consultants, integrators and project managers know the value a testing plan can bring to a project in terms of system acceptance and customer satisfaction. For those smart individuals and their customers, we offer the IQ Services Partner Alliance program.

IQ Services’ Partner Alliance program is made up of a select group of independent companies that team up with IQ Services to provide testing and monitoring services to their customers. IQ Services provides the Partner Alliance with expert support that helps them improve the quality of their projects. Our partners tell us time and again that they can’t imagine their projects going as smoothly and successfully if they hadn’t used IQ Services load testing.

Knowing this, we work hard to support our Partner Alliance program members and offer them many benefits. When a company joins the Partner Alliance, IQ Services provides them with a comprehensive marketing kit that includes brochures, sample reports, signage and other materials critical to educating customers about testing. We also work hard to educate the partners by offering orientation for all of the services we offer. We know it is important to give our partners the tools to learn and teach their customers about the value of testing and the difference it can make in the success of a project.

The support continues once a partner decides it is ready to offer IQ Services tests as part of a project. Partner Alliance members receive thorough support during a sale, following a sale and through the completion of a project. During a sale, IQ Services can provide partners with assistance on conference calls regarding the project, proposals for testing and RFPs for testing services. Following a sale, we can help partners create a testing plan, write a scope of work, provide guidance and deliver comprehensive, accurate reports. We also provide the support necessary to make sure that the results of their test session and associated reports are clear. Once a project is complete, IQ Services can help make sure the system continues to work as expected with HeartBeat™ availability monitoring.

Partners also receive monthly updates with valuable information and exclusive offers available only to them and their customers. Additionally, IQ Services posts Partner Alliance member logos and a link to their site on www.iq-services.com.

The only requirements of the Partner Alliance program are that the company commits to working with IQ Services to expand their offerings to their customers. We don’t set sales quotas or expectations, we simply ask that partners include information about IQ Services in marketing materials and proposals as they deem appropriate.

The benefits of the Partner Alliance are passed on to the companies that work with Partner Alliance members. From our experience, we’ve learned that customers who work with the Partner Alliance are more satisfied with their project managers (the partner) because they are confident that their systems work. The Partner Alliance members are extremely knowledgeable about our services and help their customers determine the best time and format for testing, thus increasing the overall value of the tests. Customers then have recorded, repeatable and accurate data that detail their system’s performance. The end result is a successful system implementation that creates satisfied users, agents and customers.

If you’d like information on becoming a partner or are interested in working with one of our partners, please let us know. We are always interested in new partners and can put you in touch with the partner of your choice.

-Cheryl Fortier, Direct Sales Project Manager