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IQ Services Contact Center Testing * Communications technology testing & monitoring * Over 13 years contact center testing experience * Millions of voice & data transactions every year * Industry's first IVR testing services provider


Asked and Answered

If you have a question that you'd like to see answered in our quarterly newsletter, contact us!

Q: I know I need to test my new solution, but I have no idea how to do it. Can you help me?

A: Yes! We frequently work with people who need assistance to define the testing component of their new system implementation plan. IQ Services’ testing experts have years of experience calculating proper load levels for a solution, configuring test cases, determining test objectives, selecting appropriate report styles and much more. We will help you every step of the way. Our simple implementation documents make it easy for you to submit the information we need to set up your StressTest™. Before your test, we’ll help you understand what you’ll be able to see in real time via ORCA™, the Online Reporting and Charting Application, as well as how we’ll formally report the analyzed test results.

If you need help over and above what we provide standard with our test support services, we offer consulting services to help you with more in-depth needs. One of our consultants can work with you to create an RFP, respond to an RFP, develop a business solution life cycle test plan and define acceptance criteria to help you determine when a new or upgraded solution is ready for production. We also have the expertise to provide testing project management support that goes beyond the limits of the StressTest™ or HeartBeat™ implementation. This is only a sampling of the work our consultants can provide. Once you’ve realized you need to test your business solution, contact IQ Services for help throughout your project.

 

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