Letter from the Publisher

Autumn 2005

I can't believe I'm writing a letter for the final issue of our first year in newsletter publication. I'm very proud of the publication we've put together and I hope that you enjoy reading it. We are looking forward to even better articles and information next year. We always welcome your feedback, so please let us know what kind of information and features you’d like to see.

We've learned so much this year about our industry and how we can better serve you, our customers. I'm really excited about the improvements we are making to our services and look forward to sharing them with you to see how they can help you in the delivery of excellence to your customers.

As we head into the busiest time of year for many of our customers, I’d like to remind you to make sure that your contact center and communication systems are ready to handle the increased traffic. Read this issue’s feature article to learn how you make sure.

On a similar note, I wish you a safe and happy holiday season, and a prosperous new year. Thank you for helping to make our inaugural publishing year such a success.

Sincerely,

Jim Jenkins
Publisher
President & CEO