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Events 3rd Call Center Summit for Financial Services November 14-16 | Dallas, TX ICMI Callcenter Demo & Conference October 11-13 | Dallas, TX 12th Annual Call Center Week June 13-17 | Las Vegas, NV 2011 CTA Golf Tournament June 14 | Eagan, MN 2011 CTA Annual Conference May 12 | St Paul, MN IT Expo February 2-4 | Miami Beach Convention Center, FL Call Center Week The Summit January 24-27 | Doubletree Resort, Orland, FL Communications Technology Assocation of Minnesota January 11 | Luncheon: The State of SIP Today

Webinars Internal Monitoring Is Not Enough: Monitor Your IVR the Smart Way Don’t Sacrifice Quality Customer Interactions for the Sake of New Technology Available Starting April 20, 2010 Internal Monitoring Isn't Enough... Treat Yourself Like a Customers — Remote Availability & Performance Monitoring from IQ Services. March 16 | 2:00pm ET / 11:00am PT Great Customer Experiences Start wtih Consistently High Performing Technology Something for Everyone: Testing Multi-Channel Contact Center Solutions from the Customer Perspective