 Our Testing Services
6601 Lyndale Ave S, Suite 330
Minneapolis, MN 55423
Phone: +1 612.243.6700
Fax: +1 612.869.6200
Copyright 2008
Interactive Quality Services, Inc.
All Rights Reserved.
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IQ Services takes the guesswork out of going live. Our load-testing services validate your contact center's performance under real-world conditions before launch. Our StressTestTM and WebStressTM load-testing services place your voice and Web systems under the high-volume production traffic conditions you anticipate.
The benefit: You learn not only if the entire environment will work, but also if it will perform up to the requirements needed to ensure a positive customer experience.
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Go live,
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Our patented capabilities enable us to test your entire environment from end to end, from your customer input to your VXML browser, host database or
agents.
No longer must you rely on anecdotal information to identify problems, or spend hours finding the cause. Our load testing provides key operational insight, including:
Confirmation that the correct announcements are being heard
Response time and performance information for every step of every call
Complete digital audio recordings of every call to illustrate issues that may arise
Symptom information
Verification that fixes are successfully implemented
By using controlled and repeatable telephone and/or browser traffic, IQ Services can duplicate the conditions that cause errors, identify the glitches and, later, verify that fixes have been made.
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