Testing & Management Services for Cisco IP Telephony

"40% of telephony problems are resolved
in the first day by Tier 1 support…
this fact alone pays for the service."

Top 5 Most Common Problems Discovered During Cisco IP Telephony Testing and Management Engagements

1. Outbound Call Failures during CUCM Server Fail-over
   Problem impacted all devices/users assigned to CUCM server
   Automated testing determined problem impact/scope

2. Outbound Calls Terminate on Incorrect Gateway
   Problem not corrected and impacted 200 users when PRI/T1 failed
   Automated testing determined problem impact/scope

3. Call Forwarding for VIP Users Incorrectly Provisioned
   User with shared line for VIP line incorrectly forwarded calls
   Configuration report analysis determined problem impact/scope

4. 30% Direct Inward Dial Calls Failed
   DID range not consecutive for office with 400 users
   Automated testing determined problem impact/scope

5. Music On-Hold Failed on Outbound Calls
   Music On-Hold only worked for inbound calls, not outbound
   Automated testing determined problem impact/scope
   

If you’re deploying, upgrading or managing a Cisco IP Telephony solution, you know how hard it is to control costs and improve quality when:

• It isn’t realistic to test every phone configuration manually

• You’re finding out about problems from end-users instead of
  from testing and monitoring

• Many end-points are remote so issue resolution is costly
  and difficult

• Lack of visibility related to configuration changes results in unexpected errors and frustrated end-users