IQ Services
Tel: 612.243.6700 | Fax: 612.869.6200
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IQ Services Contact Center Testing * Communications technology testing & monitoring * Over 13 years contact center testing experience * Millions of voice & data transactions every year * Industry's first IVR testing services provider
   

   Proactively Optimize Customer-Facing Technologies

bullet Find out about problems 24 x 7
Monitor IVR, self-service, contact center, web, data, modem, fax and more.
 
bullet Work out the bugs — under load
Observe, tune and verify IVR & web self-service under load before cutover and after upgrade or repair.
 
bullet Work out the bugs in the IVR application
Ensure every path of the application matches design documentation & business rules
 
bullet Listen to customers REAL-TIME
Obtain actionable, robust, high-quality feedback from your customers.
 



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“IQ Services has worked very well and has also given us the opportunity to perform more system optimization to keep our customers happy.”

bulletLifecycle Professional Services

bulletPerformance & Load Testing

bulletAvailability & Performance Monitoring

bulletCustomer Interviews/Surveys

bulletVoIP and Network Monitoring

bulletJan 23-26, 2012 | IQPC 7th Annual Call Center Week presents "The Summit"

On January 24th at 11:15, Jim Jenkins will be participating in a Roundtable Discussion about:
• Customer Experience Management Optimization
• Deploying customer experience management to deliver a good customer experience
• Monitoring/managing infrastructure in delivering customer experience
• Developing an integrated approach to customer experience management to meet ROI objectives

bulletJan 31 - Feb 3, 2012 | IT Expo

On February 2nd, Jim Jenkins will be participating in a panel discussion titled "Don't be Stuck in a Fog - Make Sure Your Cloud Provider is Delivering What You're Paying For." Session starting at 9am.
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