Disaster Recovery and Business Continuation

Be confident your business continuation plan will work when you need it to: test it with IQ Services’ Disaster Recovery/Business Continuation testing services. Disaster Recovery planning is a key element of risk management. Testing your plan before you need to use it reduces the inherent risk within the plan, gives you confidence your plan and sites will be ready and will perform as expected, and identifies areas within your plan that need improvement.

Testing with StressTest™ & WebStress™

Developing a business continuity plan is only half the battle. Once you’ve developed your plan, you need to make sure it works. A StressTest™ or WebStress™ from IQ Services helps you verify just that.

With hundreds of real calls or browser sessions, IQ Services provides the end-to-end traffic you require to fully exercise your business solution and its disaster recovery plan. Once your systems are loaded with the traffic we supply, you disable your networks, exercise your contingency plan and validate recovery procedures.

StressTest & WebStress can help you verify:

• Cutover to hot sites
• Cutover to warm sites
• Traffic redirection to other sites
• Performance after total solution reboot

Additionally, you can take advantage of IQ Services patented testing technology to test your outbound disaster recovery plans. If your organization transmits outbound alerts or messages as phone calls, emails, or faxes, IQ Services can receive them and report back to you on how your system performed.

Monitoring with HeartBeat™ and WebBeat™

When your business continuation plan includes cutover to hot or warm sites, it’s important to know those sites are up and ready to handle traffic at a moment’s notice. Even if your disaster recovery efforts are perfectly organized, your business may come crashing to a halt if your backup sites are not ready. HeartBeat and WebBeat give you confidence your alternate systems are ready to handle traffic.

HeartBeat™ and WebBeat™ interact with your solution at regularly scheduled intervals and alert you if it performs unexpectedly. You have your finger on the pulse of your system and receive weekly reports detailing the results of every interaction IQ Services has with your system.

With IQ Services’ Disaster Recovery & Business continuation services, you can make sure your customers and business activities won’t be impacted if you suffer an outage within your contact center or communication business solution.

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