Business Continuity and Disaster Recovery Performance Validation Services

But when a disruption in business escalates to a disaster, are you sure your communications solutions can handle the likely jump in traffic and backup systems or hot standbys are ready to “take over” when you lose primary solutions in the disaster?

Be confident your communications infrastructure will survive a disaster with Business Continuity and Disaster Recovery Performance Validation Services!

Disaster Recovery StressTest™ and WebStress™ Performance and Load Testing

Do you know what will happen to your communications solutions if a disaster strikes?  Do you know if your contingency plans will work as expected?  Did you anticipate all reasonable outcomes related to your contact center and communications solutions?  Will the solutions perform when you really need them?

Put your solutions through a simulated disaster with StressTest™ and WebStress™ performance and load testing to validate performance and to demonstrate the solution can take a sharp burst of traffic, backups can take the same burst of traffic and primary solutions can be restored with as little disruption in service as possible. 

Everybody has a disaster recovery plan.  Nobody wants to use it or dry run it.   IQ Services offers a non-invasive, cost-effective way for you to make sure communications solutions will be adequate in the event of a real disaster.  If performance isn’t up to your expectations, you have the opportunity to tweak and retest under normal and disaster conditions.  By focusing on what customers experience when interacting with these communications solutions during a simulated disaster, you can tune the solution and your plan without risking real customer satisfaction and without a real disaster.

With hundreds of real calls or browser sessions, IQ Services provides the end-to-end traffic required to fully exercise your communications solution under disaster conditions. Once your solutions are loaded with the traffic we supply, you disable your networks and components, exercise your contingency plans and validate recovery procedures.

You take advantage of IQ Services’ patented testing technology and proven methodologies to collect actionable performance data based on results collected during each step of every transaction including: step results, step response times, and result examples (e.g., complete audio recordings, HTML error pages, etc.)  IQ Services’ performance validation services focus on the performance of the end-to-end solution from the customer perspective so the components and integration of the solution can be validated including PSTN or Internet access, switching, firewalls, host connectivity, CTI, screen pop and more.  If your organization transmits outbound alerts or messages as phone calls, emails, or faxes, IQ Services can also receive the transactions and report on your outbound and predictive dialer solutions performance from the customer perspective.

•  Do you need to know your backup communications solutions are ready 24x7 in the event of a disaster or disruption in business? 

Find out how Disaster Recovery HeartBeat™ and WebBeat™ Availability and Performance Monitoring offers peace of mind that your hot standbys are ready to respond around the clock.