Business Continuity and Disaster Recovery Customer Interaction Optimization Services

IQ Services’ customer interaction optimization for communication solutions are about ensuring business continuity for contact center and communications solutions.  By testing and monitoring communications solutions with IQ Services, you get the opportunity to observe, tune and verify solution performance. Issues are fixed, performance is tweaked and business continuity is assured. 

But when a disruption in business escalates to a disaster, are you sure your communications solutions can handle the likely jump in traffic and backup systems or hot standbys are ready to “take over” when you lose primary solutions in the disaster?

Be confident your communications infrastructure will survive a disaster with Disaster Recovery Customer Interaction Optimization Services.

Disaster Recovery HeartBeat™ and WebBeat™ Availability and Performance Monitoring

When your disaster contingency plan includes cutover to hot or warm sites, it is important to know backup sites are available to handle traffic at a moment’s notice. Even if your disaster recovery efforts are perfectly organized, your business may come crashing to a halt if your backup sites are not ready. With customer interaction optimization services such as HeartBeat™ and WebBeat™ availability and performance monitoring, you can be confident your backup solutions are ready to handle traffic whenever the disaster or business disruption strikes.

HeartBeat™ and WebBeat™ availability and performance monitoring transactions interact with your solution just like real customers.  These 24x7 customer interaction optimization services exercise your solution at regular intervals throughout the day and alert you immediately if anything unexpected happens during a test telephone call or browser transaction.   By placing calls at regular intervals 24x7, you know your standby solutions are ready to handle customer interactions.  And if an issue develops, you learn about it within minutes.  You have your finger on the pulse of your system and receive weekly reports detailing the results of every interaction including step results, response times, and audio recordings or sample HTML pages so you can hear and see what really happened.

With IQ Services’ Customer interaction optimization services focused on business continuity and disaster recovery, you can make sure your customer experience and revenue-generating business activities won’t be unacceptably impacted if you suffer a disaster or business disruption.

• Can your communications solutions handle the extra load associated with a disaster?

• Will your communications contingency plan be executed as anticipated when a disaster strikes?

Learn how Disaster Recovery StressTest™ and WebStress™ Performance and Load Testing can help you answer these questions and have confidence that your communications solutions will perform when you need them most.