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» AVAYA DeveloperConnection Program » Application Notes for StressTestTM Performance Testing Load Test Service » Application Notes for HeartBeatTM System Availability and Performance Monitoring Service » Contact and Support Information » IQ Services DevConnect Relationship » Testing and Monitoring AVAYA Solutions » Presentation on the Value of Testing See Contact and Support to request Presentation to Marketing and Sales » FAQs Avaya DevConnect Relationship In July 2003, Avaya became a reseller of IQ Services testing services. IQ Services has been testing Contact Center business solutions since 1996. These services provide a demonstration of performance for Avaya contact center solutions that rely on technologies such as CTI, screenpop, DNIS and ANI delivery, ACD, VoIP, IVR, NLSR, VXML, SALT, TTS, unified queues, and so forth. Millions of test calls have been placed into speech recognition applications. Pre-cutover performance testing services (StressTest TM) allow contact center managers to "go live" with confidence knowing that their Avaya solution has been performance tested end-to-end via the public telephone network – the same way that customers access the system. Post–cutover availability monitoring services (HeartBeat TM) allow contact center managers to leave their office with a feeling of confidence knowing that their solution is being monitored for availability and performance 24 x 7. These testing services have been assigned SAP codes and are available from Avaya's price books. IQ Services became a Premier Member of DevConnect in April of 2004. To learn more on Avaya Contact Center solutions including Avaya Customer Interaction Center and Avaya Contact Center Express for medium size businesses, please visit Avaya at: Avaya Contact Centers |
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