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Our Testing Services


Professional Services

 


6601 Lyndale Ave S, Suite 330
Minneapolis, MN 55423
Phone: +1 612.243.6700
Fax: +1 612.869.6200

Copyright 2008
Interactive Quality Services, Inc.
All Rights Reserved.


Contact Center Availability Monitoring — Go Home with Confidence

IQ Services monitors entire contact center business solutions from end to end to make sure all voice and Web systems are working as intended. If problems occur, you (or someone you designate) are alerted immediately. And, if a problem is found, you receive information helpful in identifying the cause and speeding resolution.

Our HeartBeatTM voice monitoring service makes telephone calls to your system on a regularly scheduled basis, using it just as customers would. Through the calls, IQ Services verifies and documents system availability — and provides immediate notification if issues are identified.

Similarly for Web systems, our WebBeatTM service initiates regularly scheduled Web transactions to verify availability. When problems are detected, WebBeatTM notifies you immediately.

Data collected during end-to-end monitoring are valuable for continuous improvement of your contact center. The information can be used to:
  • Respond to potential issues with complete information before customers begin to complain;
  • Help identify and fix problems quickly — and reduce the costs of repairs;
  • Demonstrate system availability and performance to management and customers; and
  • Provide system performance information during high-usage periods

Access to HeartBeatTM and WebBeatTM testing processes and monitoring results are available through IQ Services' online monitoring site, MonitorControl.net.. Access to the site provides information on system performance and optimization trends. Contact us to request a user ID and test drive MonitorControl.net today.

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