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So what do you learn?

In my last blog, I talked about test setup and the value of collaborating during the early stages of test planning – even when you’re just talking about who needs to do what and when.

Clearly the setup process has a lot to do with success.  But the next question – the one I actually seem to get asked the most – is “So what am I going to learn?  Why should we put ourselves through this when we’ve managed the living daylights out of the project, held everyone’s feet to the fire, and the budget’s already tight – running out of time & money (and patience) due to bumps in the road along the way?  What’s in it for me?  And don’t be vague & give me more of that value prop stuff, give me some real examples!” Read More...


Red River keeps on rolling...

There’s a lot going on around the world this week – wars, tourists in space, North Korean rockets, Bear Market bounces, greed grief, and, of course, weather.

But here in the Upper Midwest there’s really only one story – the Red River of the North.

The Red’s unconventional in that it flows north, ultimately to Hudson Bay, which means it’s melting & wants to flow out before there’s anywhere for it all to go. This flood’s unprecedented – more water earlier in the year than there’s ever been before. You can prepare but you can’t really practice for a flood of these proportions. Disaster recovery planning is essential, but for an incident like this it is really hard to dry run – pun intended. Read more...

Blog Categories

Availability Monitoring (11)
CallerBeat™ (1)
Contact Center Testing (1)
Customers (16)
Disaster Recovery (2)
HeartBeat™ (11)
IVR (6)
Load Testing (1)
Partner Not a Vendor (2)
Quality (1)
Outside-In Monitoring (11)
Screen Pop (2)
Security (2)
SIP (1)
Social Media (1)
StressTest™ (10)
Telecom (4)
WebBeat™ (8)
WebStress™ (10)

Previous Posts

CEM: Current Buzzword, Old Methods
IVR, Agents & Business Rules
Hosted IVR: Letting Go Is Hard to Do
Poll Results & Filling the Gap
Monitoring! Monitoring! Monitoring!
You're Taking It Out Of Context
You Are Here
Communication Mishaps
What’s on Your Roadmap this Week?
Being a Small Business: Part 1
Being a Small Business: Part 2
Being a Small Business: Part 3
Test At The Top Of The Stack
Twitter is like howling at the moon
So what if IT won!
Customer/Partner Team
Thanksgiving Day
Groundhog Day
So What Do You Learn?
Unexpected Benefits
The Canoe Approach... Priceless
The Hidden Value of Customer Service
Customer Service Week!
Would you deliberately redline a Porsche?
Heartbeat By Numbers
Positive Customer Experiences
Where does customer experience start
Telecom is in my blood
Adios my friends
Telephony vs. Cacophony
Dial tone came from God
Starbucks and Networks Security
Red River keeps on rolling…
What you don’t know WILL hurt you!
The Experience Matters
 

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