What’s on Your Roadmap this Week?

Just for fun, I thought it might be interesting to talk about some of the exciting trends we’re seeing in the industry.  If you work for a company that owns, supports, services or sells to contact centers, you no doubt have a similar list of your own.  You’ve probably got a roadmap that identifies the trends appropriate to your market and how you can best leverage and evolve your product or service to meet tomorrow’s customer requirements. Read More...

Telecom is in my blood

When it comes to telecom, I’m more than a little abnormal – it’s in my blood. My dad retired from AT&T Long Lines after 42 years (he had one of those “Ma Bell is a Cheap Mother!” shirts during one of the CWA strikes), and my mother was one of those ladies on roller skates working the cordboards back in the 40s. My first real job was Co-Op Engineer for GTE AE Labs in beautiful Northlake IL – when I told my dad he said something like “Haven’t you been paying attention? All the nights & weekends I had to work? Knowing how to answer the phone at night? I thought you were smarter than that – and not only do you go to work for a phone company, you go to work for THAT phone company!?!?!?!” Read More...

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