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IQ Services Contact Center Testing * Communications technology testing & monitoring * Over 13 years contact center testing experience * Millions of voice & data transactions every year * Industry's first IVR testing services provider


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Being a Small Business:  Part 3

A couple of weeks ago, Gregg Williams kicked off a blog series about “Being a Small Business.”  He wrote about a question that many small businesses hear from their prospects.

Why should I do business with a small business?”   

Gregg talked about some of the advantages of working with small businesses and posed the very interesting and amusing question “Given all the great stuff small businesses can do, why would you want to do business with one of those bigger guys?” Read More...


Customer/Partner Team

A few weeks ago, I blogged about the “canoe approach” to serving customers.  When it gets down to it, the crux of the canoe approach is as simple (and complex) as taking a team approach to working with customers.  We’re fortunate at IQ Services because we really get to think of ourselves as a member of the customer team.  Because our services fit a niche and many of our customers do not have anyone on staff to do what we do, we become their testing expert. Read More...

Blog Categories

Availability Monitoring (11)
CallerBeat™ (1)
Contact Center Testing (1)
Customers (16)
Disaster Recovery (2)
HeartBeat™ (11)
IVR (6)
Load Testing (1)
Partner Not a Vendor (2)
Quality (1)
Outside-In Monitoring (11)
Screen Pop (2)
Security (2)
SIP (1)
Social Media (1)
StressTest™ (10)
Telecom (4)
WebBeat™ (8)
WebStress™ (10)

Previous Posts

CEM: Current Buzzword, Old Methods
IVR, Agents & Business Rules
Hosted IVR: Letting Go Is Hard to Do
Poll Results & Filling the Gap
Monitoring! Monitoring! Monitoring!
You're Taking It Out Of Context
You Are Here
Communication Mishaps
What’s on Your Roadmap this Week?
Being a Small Business: Part 1
Being a Small Business: Part 2
Being a Small Business: Part 3
Test At The Top Of The Stack
Twitter is like howling at the moon
So what if IT won!
Customer/Partner Team
Thanksgiving Day
Groundhog Day
So What Do You Learn?
Unexpected Benefits
The Canoe Approach... Priceless
The Hidden Value of Customer Service
Customer Service Week!
Would you deliberately redline a Porsche?
Heartbeat By Numbers
Positive Customer Experiences
Where does customer experience start
Telecom is in my blood
Adios my friends
Telephony vs. Cacophony
Dial tone came from God
Starbucks and Networks Security
Red River keeps on rolling…
What you don’t know WILL hurt you!
The Experience Matters
 

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