Availability & Performance Monitoring for Communications Solutions —
Stay in Production with Confidence!

IQ Services takes away the anxiety you feel when you leave the office.  Availability and performance monitoring services for contact center andcommunications solutions give your IT and telephony team peace of mind that someone is watching the solution's performance.  HeartBeat™ and WebBeat™ availability and performance monitoring services validate your contact center or communications solution's performance under real-world conditions.  Your end-to-end solution is thoroughly exercised 24 x 7 with transactions delivered at a prescribed frequency every hour.  If anything unexpected occurs during one of those calls, you and your team are immediately notified. 

With HeartBeat™ and WebBeat™ availability and performance monitoring services, you can monitor real-time performance from the all-important customer perspective. Using real, automated telephone, browser, or other channel transactions, IQ Services remotely delivers the transaction through the PSTN or Internet to exercise your whole solution just like a real customer.  From switching and CTI to web servers and firewalls, HeartBeat™ and WebBeat™ availability and performance monitoring services confirm your solution’s technologies, services and applications are all working together and delivering the required customer experience.  If things aren’t working as expected, you find out immediately and you receive actionable data to help you identify and resolve the issue as quickly as possible.

Related Links:
• Remote Availability & Performance Monitoring
• Fax Testing & Monitoring
• Outsourced Contact Center Testing:  Can't Afford Not To Do It