Featured Partner News Archive

Posted September 23, 2009

Syntellect CIM 7.0 is Now Available
Syntellect is pleased to announce the general availability of Syntellect CIM 7.0. This version of CIM continues the tradition of Syntellect's world-class contact center management application.  CIM 7.0 contains 30 new features that are designed to make your agents and contact center operations more efficient, including:

• A redesigned graphical user interface
• Agent application enhancements to improve efficiency and effectiveness
• Interaction management lifecycle reporting enhancements (iVault)
• Outbound application integration

These enhancements are all designed to streamline contact center processes, and the 7.0 release includes updated support for many third party components.

Additionally, the CIM 7.0 release is optimized for Syntellect’s upcoming Outbound Communicator solution (Fall 2009) for blended or dedicated agent proactive outbound customer campaigns. Outbound Communicator carefully monitors agent availability and has automatic throttle control for call pacing. Combined with CIM, Outbound Communicator allows for predictive and progressive dialing to send calls based on agents skills and availability.

Watch a video to learn more about Syntellect CIM 7.0. For optimal viewing please use Internet Explorer version 7 and above.

Recent case study reveals how Syntellect's IVR solutions helped one company overcome contact center challenges associated with the tremendous growth of its customer base.  Click here to download the case study.

Enghouse Releases Third Quarter Results.  Read More

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